Hemmersbach Drel

About us

We are more than 4,000 permanent colleagues in more than 40 subsidiaries. We empower IT industry leaders to offer Device as a Service (DaaS) everywhere. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device. Get to know our Services!

— Our business principles —



    All providers with global reach act as competitors of the major IT vendors
    Hemmersbach signs contracts with end customers exclusively on behalf of the leaders in the IT industry
    No sales or channel partner conflicts. We only work for the leading manufacturers and outsourcers in the IT industry



    Avoidance and automation of tickets and tasks is the only way to survive
    For 20 years we have been building our own global workflow systems based on autonomic technologies
    Highest possible grade of automation which guarantees cost and quality improvement



    Time & material providers benefit if they walk slowly because they can bill more hours
    Hemmersbach as a managed service provider is paid for the outcome
    Complexity and productivity risk is with Hemmersbach
"We believe in responsibility.
 One person is responsible for an entire contract – for transition, for profit loss, for quality, for all the people, for all the processes, all the tools, in all the countries end to end." Ralph Koczwara, CEO
Our History

In the late nineties, we started from nothing. Our CEO Ralph and our COO Darek have been working since the age of 15, starting as logistics clerks and finishing school in parallel.

It was an everyday struggle – until a young nerd came in with his broken Commodore C64. We treated him well and fixed his device. So his father came to pay the bill and asked us to provide regional field service for his employer Digital Equipment Inc. Since then, we have extended our services as a subcontractor for the IT industry – first from Germany to EMEA, then worldwide. 

It took us 20 years to build Hemmersbach as it is today. We used blood, sweat and tears to get there. Transition by transition, ticket by ticket, invoice by invoice. Our vast hands on experience and our can do attitude made us become the problem solvers that we are today. Now we empower IT industry leaders to provide Device as a Service globally.


Our Management


hemmersbach Ralph Koczwara Chief Executive Officer

Chief Executive Officer
Working for the company since 1996


Chief Operating Officer
Working for the company since 1998

Our Purpose

Building a big company is not our only purpose. We fight injustice where authorities fail. We do this with Direct Action: Our own money, knowledge and manpower.

Rhino Force is our Direct Action conservation organisation operating in Southern Africa and protecting one of the most endangered species on earth - Rhinos.

As a second project, we started the Hemmersbach Kids' Family, where we are giving children in Poland and India a better and safer future. We are providing them a home and a family. We take care of children, that are living on the streets and those who had to suffer from being neglected or abused.

Find out more!

Our commitment

We do everything everyday to offer our customers excellent services everywhere. Several ISO certificates verify our claim. But we don’t stop here: We set new and measurable goals every year. Moreover, Hemmersbach is committed to adhering to the highest standards of social, ethical and environmental responsibility. 

ISO 9001
Quality management system

ISO 14001
Environmental management system

ISO 27001
Information security management system

  • Responsibility for Social, Ethical and Environmental

    We are a global IT service provider dealing with businesses in numerous countries around the world. Therefore, Hemmersbach not only fully complies but expects all associated parties to comply with all local, regional, national and international laws and regulations as well.

    Moreover, Hemmersbach is committed to adhering to the highest standards of social, ethical and environmental responsibility and a constant improvement in these areas.

    The objective of Hemmersbach’s Policy for Social, Ethical and Environmental Responsibility is defined by demanding a ethical, responsible and professional conduct based on:

    The Responsible Business Alliance (RBA), formerly the Electronic Industry Citizenship Coalition (EICC)
    The ILO Declaration of Fundamental Principles and Rights at Work
    The UN Universal Declaration of Human Rights
    Consequently adherence is mandatory to this policy. Hemmersbach and its entire workforce shall be expected to conduct their businesses anywhere in the world at every hierarchical level based on this policy.

    Hemmersbach operates according to principles of good corporate governance and acts as a good corporate citizen in all societies. This is why we expect our Service Providers and any other third party to do the same. As a result, all Service Providers must comply with our Service Provider Code of Conduct. We expect all Service Providers to communicate the stipulated obligations.

    Furthermore, we expect all Service Providers to ensure compliance with the Code throughout their organizations and supply chains. In order to verify compliance with the Code, the Quality Management Department conducts audits based on our Standards.

  • UK Modern Slavery Act

    We are committed to act ethically as well as with integrity and transparency in all our business operations. As one essential part of our commitment, we have a zero-tolerance approach to any form of modern slavery and are uncompromising in our expectations of ethical behaviour by our whole supply chain.

    Therefore, we are welcoming the obligations set into force by the section 54 of the Modern Slavery Act as it interrelates with our support for the UN Global Compact as well as with our Social, Ethical and Environmental Responsibility Policy and actions. 

    The following statement published under the Modern Slavery Act 2015, highlights our endeavours during the fiscal year 2018.

  • Hemmersbach joins the United Nations Global Compact

    Hemmersbach actively supports the United Nations’ initiative to create a fair and sustainable global economy. The UNGC is the biggest and most important initiative for responsible and sustainable company management worldwide. As a participant, we commit ourselves with immediate effect to bringing our actions in line with the principles of the UNGC through a culture of integrity and corporate sustainability that meets fundamental responsibilities in the areas of human rights, labour, the environment, and anti-corruption. By joining this initiative, we have the great chance to help create a better future for all of us.

    Here you can find  our first Communication on Progress (COP) wherein we aim to present the achievements and actions we have implemented regarding the 10 principles of the UNGC.

    More information: www.unglobalcompact.org

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